Advice and Explanations

  1. INTRODUCTION    (show content)
  2. LET'S GET STARTED    (show content)
  3. DOCTOR PREFERENCES    (show content)
  4. RATINGS OF AVAILABLE PLANS    (show content)
  5. PLAN QUALITY    (show content)


Everyone in America should have health coverage. It protects you against unexpected and potentially million dollar health care costs that could destroy you financially. It protects you and your family. Under the Affordable Care Act, many changes have been made to health coverage in America. One of these changes required almost everyone to have health coverage. And although the federal tax penalty associated with the requirement was eliminated, New Jersey law requires most residents to have coverage or make a shared responsibility payment, Another change is to reform and expand the ability of people to buy insurance on the marketplace. There are several ways people get coverage, including purchase of an employer-sponsored plan, and government programs such as Medicaid, Medicare and CHIP. The Marketplace offers a third way. The federal government also offers financial help to those who enroll through a marketplace provided they meet the eligibility requirements.

If you are shopping for an individual health coverage plan, you may find there are many insurance plans, many levels of financial help, and many confusing details. Choosing among plans is especially difficult for almost all of us. The purpose of this tool is to help you understand your options, and to choose the plan or plans that are most likely to meet the needs of you and your family at lowest cost.

What does this plan comparison tool do? This tool will help you choose the best available individual health insurance plan to meet your needs and preferences. You can compare plans on Cost, Risk, Quality, Doctor availability, and other features.

  • Cost: Compares plans not just on premiums or deductibles, but also on total estimated average costs for someone like you or your family. This "actuarial" approach is the best way to compare plans on cost, taking into account not just premiums but the additional out-of-pocket costs you may experience because of deductibles, copayments, and coinsurance. Our cost estimates anticipate not only the costs you can predict but also the chances of having costs you can't predict. We boil all this complexity down into a single-dollar-amount figure for each, making comparison easy.
  • Risk: The CHECKBOOK tool estimates what costs for a family like yours would be in a bad (high healthcare expense) year to help you assess the range of your financial risk under each plan. Plans can rank differently on costs in bad years than in average years. Our dollar estimate of cost in a "bad" year with each plan makes comparison simple.
  • Doctor Availability. Whether or not a plan uses the doctors you want is important to many people. The tool shows you which plans include the doctors you tell us you want in their network. Plans charge you much less for network doctors, so choosing a plan that includes your doctor or doctors in its network helps keep your health care costs lower.

    Some individual plans use tiers. This means some of the network providers are designated as tier 1 and other network providers are designated as tier 2. Although both tier 1 and tier 2 providers are in the network, you generally pay less out-of-pocket for services when you use a tier 1 provider than you would pay if you use a tier 2 provider. Tiers may apply to doctors as well as hospitals.
  • Quality: Plan quality is an important consideration that is often overlooked. To provide an easy point of comparison, we give you a score for each plan based on how the insurance company's plans were rated overall in a large independent survey of health plan members. We also allow you to personalize the plans' quality comparisons to rank plans on various aspects of quality that are more or less important to you and your family.

Will this tool tell me if I can get a subsidy to help pay my premiums, and how much it will be?

Yes. By telling us about those in your family who need coverage, the number of members in your household (everyone on your tax return), your household income, and a bit more, you enable us to calculate your likely premium tax credit subsidy and apply it to the cost comparisons for the plans available to you. Final calculation of any available subsidy will be performed when you actually apply for insurance through the government's Marketplace.

Will this tool tell me if any or all of my family members are eligible for other health insurance programs like NJ FamilyCare?

Based on the information you provide, we will tell you which family members may be eligible for insurance through the Marketplace, or through NJFamilyCare. Final determination of eligibility for any of these programs will be made when you actually apply for insurance using

What does it mean to me if one or more of my family members are offered health insurance through an employer?

If an employer is offering health insurance for which even one family member is eligible, there is a good chance you and your family members will not be eligible for a subsidy to help you purchase insurance through the Marketplace, meaning you will have to pay full price in the Marketplace. But having insurance available from an employer will not bar you from getting a subsidy through the Marketplace if the employer coverage is too expensive (costs more than 9.86% of your income even to cover just one person) or if it is does not cover the range of benefits required under the Affordable Care Act. When using this tool, you will be able to see what your subsidy would be if you have employer coverage that turns out to be too expensive or to cover too limited benefits.

Are there differences in plan quality?

Plans may differ in many ways. For example, some plans may give you access to a broader range of doctors, hospitals, and other providers; some may help ensure that members get important tests and treatments to help them stay healthy or get better when they are sick; some may keep down the paperwork requirements for members; some may have programs to help people stay healthy like weight loss programs and programs to help members stop smoking; and some may have support systems like care managers who help members be sure they get all the care they need.

We have collected a lot of information on all these different quality-related aspects of plans. You will be able to see a quality rating of each available plan based on what matters most to you by using the "personalize" feature in the "Quality" column of the main comparison screen of this tool.

Do plans differ in which doctors or hospitals I will be able to use?

The plans you will see on this website are network-only plans and have networks of doctors, hospitals, and other providers they contract with. If you voluntarily go to an out-of-network provider, the plan will pay nothing All the cost comparison information provided on this website assumes you will use the lowest cost in-network providers the plan offers.

How will I know whether the doctors and other providers I might want to use are in each plan's network?

This plan comparison tool website lets you type in the names of doctors you know you might want to use and then, when we show you the list of available plans, the list shows for each plan which of the doctors you named is listed in a directory provided by each plan. Also, if you click on a plan's name to see details on the plan, you will find a link for the list of the plan's participating hospitals so you can easily see which hospitals are in each plan's network, you will find a link to go to a doctor directory on a website the plan hosts. Be aware that our listings of doctors for each plan will inevitably have some errors; you can also go to the website of any plan you are considering and check the plan's provider directory (using the link to each plan's online provider directory shown on the plan detail pages you can see by clicking on the plan's name on the summary webpage of this tool); but be aware that these directories also have some errors. And be aware that doctors might go in and out of networks at any time; so IF AVAILABILITY OF SPECIFIC DOCTORS IS AN IMPORTANT BASIS FOR CHOOSING A PLAN, CALL THE DOCTOR'S OFFICE TO CONFIRM THAT THE DOCTOR INTENDS TO PARTICIPATE IN THE PLAN DURING THE PERIOD WHEN YOU WILL BE ENROLLED.

As another lead on provider quality even if you don't know which doctors you might want or need next year, we give you some ways to get a general sense of the overall quality of each plan's network. If you click on a plan's name to see details (or choose plans to compare side-by-side), you will find a measure of "Quality and availability of doctors and other providers." If a plan scores high on that dimension of quality, it means, based on the data we have available for the plan, a high percentage of the plan's members rated their doctors high in a survey done by an independent survey organization.

We stress, if you care strongly about having access to a specific doctor, be sure to call the doctor and find out if the doctor plans to participate in any plan you are considering in the coming year.

What are the "plan types" and what difference does "plan type" make?

An HMO (Health Maintenance Organization) has a network of doctors and does not pay for care outside that network except in limited circumstances (and also pays for emergency and urgent care). Generally, in an HMO, you are required to choose a primary care doctor. A few HMO plans will pay for care from other providers only if you are referred to them by your primary care doctor, but others don't have this requirement.

An EPO (Exclusive Provider Organization) plan is a managed care plan where services are covered only if you go to doctors, specialists or hospitals in the plan's network (except in an emergency and urgent care).

There is another plan type category you should be aware of: HSA-eligible plans. HSA-eligible is a type of plan that is not a description of how the network and referral rules work, but rather of how money flows. HSA-eligible plans are High Deductible Health Plans (HDHP) that may be coupled with a health savings account. These can be set up so that the member can contribute tax-preferred (pre-tax) funds into an account, and that account can be used to pay for qualified medical expenses. Funds in an HSA account roll over year to year if you don't spend them.

What do Bronze, Silver, etc. mean?

The Affordable Care Act requires that there be "metal" levels of plans—bronze, silver, gold, and platinum—and that each plan within a level has the same actuarial value. A plan at the Bronze level has to have benefits that would result in the plan's paying about 60% of the costs of all essential health benefits for a representative sample of the population. A Silver plan is required to be more generous—paying 70% of costs for a representative sample of the population. For Gold plans it is 80% and for Platinum plans it is 90%.

In fact, different plans with the same actuarial value might have very different value to a consumer with specific characteristics. Under ACA, the actuarial value may be determined based on the percent of expenses the plan would pay and not pay for a broad population representative of the total population, including 25 year-olds, 40 year-olds, and 55 year-olds with different family sizes and other characteristics. Between two plans that have the same value on average for such a broad group, one might offer much better protection, and therefore better "insurance value," for a subgroup—for example, for persons 55 years old with relatively poor health status, for persons with unusually high usage of expensive name brand drugs, or for very healthy persons who are unlikely to have high usage. Moreover, there will be substantial differences in relative insurance value to a user who, quite reasonably, wants to compare plans across levels—a Bronze plan to a Gold plan, for example. There are no Platinum plans available for individuals and families in New Jersey.

To illustrate, CHECKBOOK/CSS's analysis of plans has revealed that, for a given consumer, it is not uncommon for a Silver-level plan that has a premium $500 higher than the premium in a Bronze-level plan actually to have a total expected cost (premium plus out-of-pocket cost) $1,000 lower than the Bronze plan.


You have heard about the Affordable Care Act (ACA), or as even the President sometimes calls it, "Obamacare." You want to get insured. You may have heard that New Jersey law requires you to have health coverage and impose a shared responsibility payment if you don't. What do you need to do?

A first step is to determine whether you and your family can and should get insured on the Marketplace outside of the Marketplace, through an employer, on the plan of a spouse or parent, through some other plan such as a university plan, or (for families who have a low enough income to qualify) through NJ FamilyCare). In many families, some members will use one option and other members another. Which option(s) is best, and available, for you and your family will depend on factors such as your income, your employment status, your family status, and the age and health status of each family member.

What are the main elements of cost?

As you think about options, you will be interested in cost. There are two big elements of cost—the premium you will have to pay to be in a plan and the out-of-pocket costs you will have to pay for healthcare services and products that the plan doesn't fully cover. This website gives you information on both, with a total cost estimate for people like you combining premium plus out-of-pocket costs.

How do premiums vary by age?

Some background on premiums is useful. The dollar amounts vary by person, depending on age. Plans are not allowed to charge more than three times as much for older people as for younger people, but older persons are much more expensive to insure. Plans generally take advantage of their full flexibility on this; so a 60 year-old can expect to pay about three times as high a premium as a 20 year-old.

Do premiums in the same plan vary by where I live?

In New Jersey there is no difference in rates by geographic area.

Why does the website start by asking me questions about family size, ages, income, etc.?

The questions we ask at the beginning are necessary to help us calculate your eligibility, your premium costs, your premium tax credit subsidy (if any), whether you will be eligible for a Silver-level plan with reduced cost-sharing, and whether family members might be eligible for Medicaid and/or CHIP. To figure those things out, we ask questions about family makeup, ages, county of residence or zip code, your income, , and other matters. Additional optional questions on health status and expected major medical procedures help us to calculate the likely (and not so likely) expenses of each family member. On average, people with excellent health will have expenses in the coming year lower than those the same age who are in fair or poor health.

What do I need to know about estimating income?

One particularly important question related to your overall cost is your estimate of your expected annual income for 2020, because that affects whether you will be able to get a tax credit (subsidy) to help you pay for insurance you buy through the Marketplace, whether you will be eligible to enroll in a Silver-level plan with other cost-sharing, and whether family members might be eligible for NJFamilyCare.

Common sources of income that will need to be counted in addition to wages and salaries are self-employment income, interest and dividends received, alimony received, and Social Security payments received.

We understand that no one knows this expected income number exactly ahead of time. In fact, hardly anyone will know it exactly until he or she fills out the tax return for 2020, in early 2021. Pay increases, overtime, layoffs, job changes, and various other factors will affect income. But it is important that you try to come close to the right figure so that our calculations of subsidy and eligibility are as close as possible to the calculations the government will make when you actually apply for insurance in the Marketplace. The government will ask for your Social Security number and other information and will use that to check records at the Internal Revenue Service and other sources; we, of course, do NOT do that.

But as a practical matter, for most people, giving an income estimate that is off by $1,000 or so will not have much effect. You might help yourself come up with a good estimate by looking at your 2019 or 2018 tax return and thinking about likely changes, such as a promotion or changes in overtime. You might also get a reasonable idea by thinking about weekly income or monthly income, and multiplying. But be careful how you do this. The income that counts is your "adjusted gross income" (AGI) (with some minor adjustments that don't apply to many people). That is not the same as your take-home pay. AGI is before taxes; take-home pay is after withholding taxes. You need your estimate to be before taxes. You can also look at the W-2 statements that you get from employers in early 2020 to help compute 2020 taxes, or even pay stubs from employers.

How is the income figure used to calculate premium subsidies?

Your dollar income figure will be used, along with your family size, to determine at what percent of the poverty level your family is. For example, a husband and wife with an income of $32,920 is classified as at 200 percent of the poverty level in 2019. Where you are relative to the poverty level determines how much you will be expected to pay for insurance and how much subsidy you will get. For example, a family at 200 percent of the poverty level will be expected to pay no more than 6.34% of its income to get insurance coverage in the second-lowest-cost Silver-level plan available to it. It will get a premium subsidy (tax credit) equal to the difference between 6.34% of its income and the premium of the second-lowest-premium silver-level plan in the Marketplace.

What if I overestimate or underestimate my income when using this website?

If you over- or underestimate your income when answering the questions at the beginning of this website, we might underestimate or overestimate the amount of subsidy and other financial help you will be entitled to.

You can easily go back and try a few different income estimates for your family if you want to see how different income amounts would affect your subsidy amounts and how much other financial help you might get. It is quick to change numbers by just clicking on the "Start Again" link at the top of any page.

What if I overestimate or underestimate my income when actually applying on the Marketplace website.

The Marketplace website might alert you to some errors if they are revealed by its check of government records. But if your application goes forward although you have overestimated your income on your official application, you will get a tax credit at the time of filing your tax return for the 2020 year to make up for the fact you got a lower subsidy than you would have gotten if you had estimated a lower income. On the other hand, if you have underestimated your income on your official application, you will have to pay the IRS when filing your tax return for the year 2020 an amount to make up for the fact that you got more subsidy during 2020 than you should have.

Can I take less subsidy than I am entitled to now and then get a tax credit to make up the difference when I file my 2020 tax return?

Yes. If you want to be sure you are not hit with a penalty when you file your 2020 return in early 2021, you can take less subsidy than your expected income would entitle you to. That means you will pay more for premiums each month than you would have to, but it will entitle you to a refund when you file your tax return in 2021, or at least reduce your risk of having a substantial penalty if you end up having a higher 2020 income than you currently expect.

Is there a limit on how much I will have to pay the IRS if my income goes up after I receive an insurance subsidy?

If your income goes up, you may have to repay some of the money, but the amount you'd owe would likely be capped. Every individual's circumstances are different, but here's how it might work in a typical situation. When you apply for health insurance on the Marketplace, you'll be asked about your income. If you're earning, for example, $350 a week, or about $18,000 a year, you would qualify for a premium tax credit. If you choose to receive the credit up front rather than at tax time next year, your insurance premium would be reduced by the amount of your tax credit, and the government would send that amount to the insurer. Suppose you land a job half way through the year with a $52,000 annual salary, but the small employer doesn't offer health insurance. At that point, you'd need to inform the Marketplace about your change in circumstance. At the higher salary, you'd no longer qualify for a premium tax credit, and you'd have to pay the full premium. At tax time, the government will reconcile the amount that you received in tax credits against your income for the year. In our example, this income for the year would be about $35,000, including six months at each wage level.

If the amount you received in tax credits is higher than it should have been based on your annual income, you'll have to pay back the difference. But under the law, your liability is limited if your income is less than 400 percent of the federal poverty level. Someone like you with income between 300 and 400 percent of poverty would be liable to repay no more than $1,300.

What if I am not a U.S. citizen? Am I eligible?

My employer offers health benefits at work but I want to see if I can get a better deal in the Marketplace. Can I do that?

You can always shop for coverage on the Marketplace, assuming you meet other eligibility requirements, but if you have access to job-based coverage, you probably will not qualify for premium tax credits. However, a person whose share of the employer plan premium for a self-only is so expensive—9.86% or more of his or her pay—meets a special exception that allows him or her to get a subsidy.


The tool asks you if there are particular doctors that you want to use, has you enter their names, and then tells you which if any of those doctors are in each available plan Many people, of course, have no doctor they want to list, for reasons such as not having a regular doctor already, not particularly liking your doctor, or having a doctor who has retired and not knowing what doctor you want in the future. Our plan comparison tool's doctor search feature is especially useful in cases where you or your family have two or more key doctors, such as your family doctor and a specialist doctor who treats a chronic condition.

After you have chosen the name(s) of one or more doctors, your plan ratings will show which doctors are in the network of each plan. If you absolutely want to have a particular doctor, this will help you weed out plans you prefer from those you do not. And if your doctor is not participating in any plan, you now know that having that doctor in network is something you cannot get no matter which plan you choose, and can limit your focus to plan costs and benefits, and quality.

But there are several cautions. First, suppose there are a few plans with networks that include your doctor, but these plans are much more costly—perhaps a thousand dollars a year or more higher—than several of the less expensive plans. If you are going to see the doctor just a few times, it may not make sense to pay more than a few hundred dollars in higher plan premium or out-of-pocket expenses to have a plan that includes that doctor. It is always possible just to pay the doctor directly. Under certain circumstances, you may also request an in-plan exception from an insurance company for them to cover a visit to an out-of-network provider.

Second, while we have made every effort to make our information on doctor participation current and accurate, even the health plans themselves make mistakes on this. And your doctor may have just left a plan network and up-to-date information may not have arrived. Furthermore, your doctor may participate in the plan right now, but intend to leave the network in the near future. You should always call your doctor's office and ask if the doctor is in-network for the plan you are considering and if the doctor plans on staying in-network in the year ahead.

Finally, your doctor may be in a plan's network, but not accepting new patients under that plan or not intending to stay in that network. So if this really matters to you, contact your doctor's office and ask whether the doctor is participating in the plan network right now, will stay that way in the coming months, and will accept payment from the plan for patients in the plan. If the doctor you have chosen is one you don't have yet, but want to start with, ask if he or she is accepting new patients under the plan. If there are several plans you are thinking about with the doctor, you should ask about each separately, because the doctor may be accepting new patients in some plans but not in others.

What if your tool says my doctor is in a particular plan, and he or she says not, or vice-versa?

Sometimes situations are very fluid, and sometimes information is out of date. Also, your doctor may be in the network in one of the insurance company's plans, but not in another one of that company's networks, leading to a mistake in what the doctor's staff tells you. It is even possible that the plan may have dropped the doctor and he or she doesn't know it yet. There is lots of confusion all around in the emerging marketplace, and many existing plans have been cancelled or substantially changed. In almost all cases, your doctor and the doctor's administrative staff are the most likely to be correct, but there can be mistakes.

What if my doctor participates in no plans at all, and I can't afford her, but I just have to keep her?

We suggest that you ask your doctor if she will agree to accept a lowerhas a self-pay rate just for you. Some physicians understand this kind of problem and will help in this way.

What should I do if the plan I have chosen has a very high deductible—thousands of dollars—even if my doctor is in the network?

It is the case that the plans with the lowest premiums are almost always the plans with the highest deductibles. The highest single deductible permitted for a New Jersey plan is $3,500 for a Bronze high deductible plan. Other bronze plans can apply a single deductible no greater than $3,000 and the highest single deductible permitted for all other plans is $2500. You will still be able to get a free physical checkup and if the doctor you want to keep is your primary care physician, that will help. But if you need to see him or her a number of times, you will have to pay out of pocket for those visits unless you are unlucky enough to have had such high bills for other medical expenses that you have already met the deductible. Another possibility is to pay a higher premium for a plan with a lower deductible, so more of your doctor's visits are covered at the in-network rate. Whether this makes sense for you may depend on the overall cost results we calculate, and how often you expect to see this doctor. It won't make sense to pay a thousand dollars more in annual premium to cover two or three visits that cost one or two hundred dollars each, but it could make sense to pay even more in extra premium if a substantial number of visits are involved.

What if nothing looks like it will work well to pay for these visits?

You may have to consider changing doctors. This can be a very hard choice, but sometimes it is the only way to hold your costs down to what you can afford.

How much more will I have to pay if I don't use a doctor in a plan's network?

New Jersey individual plans will pay nothing at all if you voluntarily go out of network.

In our out-of-pocket estimates, we assume you will use in-network providers because that is almost always to your financial advantage, and we have no way to know what in-network/out-of-network mix you might use.

What if I don't have a doctor? How can this comparison tool's directory of doctors help me?

In several ways. You might do some research with friends, with doctors you know in another community, on consumer-information websites, or in other ways and find some doctors who seem to be high-quality. Then, you can see which plans those doctors participate in. That tells you something about the plan's overall network quality and may give you a basis for choosing a plan with some comfort that you will be able to find good doctors when you need them.

Also, if you click on a plan's name, and scroll down to see plan Quality ratings, you can look at measures under the topic "Quality and Availability of Doctors." Those measures include measures that look at the percentage of a plan's members who rated its doctors high.

Also, you can get a perspective on how broad a plan's network of doctors is--one indication of how likely you are to be able to find a high-quality doctor to meet your needs. In the column headed "Doctors" on the main table showing all plans, you can see for each plan the "% nearby doctors in plan."

The methodology for determining the "% nearby doctors in plan" for you for each plan is as follows. Using the zip code you indicated you live in, we identified all plans shown on the main table as available to you. We then identified all doctors available through any one or more of those plans. We then counted, as a "total denominator for you," how many of those doctors were within a given distance that we defined as "nearby" from the center (centroid) of your identified zip code. "Nearby" was defined as within 10 miles for most zip codes but was defined as 25 miles for zip codes with low numbers of doctors (typically rural zip codes), with low numbers defined as either less than 150 doctors fit the 10 mile distance cutoff, or any network had less than 5 doctors in 10 miles. (Non-doctor providers are excluded, since we concluded that availability of physicians was an easy-to-understand indicator of provider availability.)

Then we counted the "available doctors nearby" you for each plan as the doctors the plan's provider directory at the time we checked showed are within the "Nearby" distance and available to plan members. And then we divided the "available doctors nearby" by the "total denominator for your area" to get the "% nearby doctors in plan" for you. (We update these percentages periodically.)


After you have completed the questions asked by the tool, and entered the names of doctors you wish to have in your plan's network, you will be taken to the summary plan results page. For most people, it will take only a few minutes to get this far. This is where you first see a display of which plans are most likely to be best for you on the basis of costs, quality, and whether doctors you do, or might, care about are in the plan.

This is a unique display. No other plan comparison tool assembles the key facts in this way for each plan, or shows you the key information on each plan with the plans ranked in order of estimated average cost for someone like you, lowest cost first. We provide a similar set of results to federal employees across the country, and hundreds of thousands of them use our results to pick the best plans for them and their families. We show you all plans, if you want to scroll down that far, because even a plan that costs more may have something of value to you, and you can easily sort and filter plans.

A key column in this display is the "Yearly Cost Estimate," which is the total cost to you for both premiums (after any premium tax credit/subsidy) and estimated average out-of-pocket costs for persons like you or families like yours. Our cost comparisons cover medical, hospital, and prescription drug costs. They show how you are likely to fare under every plan available to families like yours. We also show how each plan ranks in a bad (high health-care-usage) year so you can further assess levels of financial risk for you.

The plans we list are those available to you. Everyone is not offered the same sets of plans on the Marketplace. For example, only persons with incomes below 250% of the poverty line are offered Silver plans with "cost sharing reduction" changes to lower the amounts of cost-sharing compared to what higher income people would pay. In effect, this is an additional subsidy available only to lower income enrollees. Similarly, everyone offered "catastrophic" plans. Catastrophic plans are available only to persons below age 30 and to some persons who qualify for certain hardship exemptions.

But if the plan is available to you based on the information you entered, we show it. We do not filter out plans just because they have an HMO design, or have a deductible above a certain amount, or don't include doctors you say you want, or have a premium above a certain amount. We want you to see all the plans you can choose, without any preconceived filters to eliminate plans that you might actually prefer. For example, if you say you want a plan with a certain doctor available, we don't get rid of all other plans from the list you see, because we know that you might not care so much about that doctor that you would be willing to pay an extra thousand or more dollars to have that doctor in plan. (We do give you ways to filter out plans later, if you so choose, but not until you have seen all plans and can see how much you would be losing by filtering some plans out.)

In addition to information on costs, doctor availability, and quality, we give you basic information on each plan such as its name, what kind of plan it is, the monthly premium after any available subsidy, and the plan's deductible.

Our cost ratings tell you how much you are likely to pay for premiums after deducting any subsidy, plus out-of-pocket (unreimbursed) medical expenses. Our ratings assume that your bills may be for almost any type or size of expense, including:

  • preventive care including physical examinations and vaccines;
  • hospital room and board for surgical or medical care for any illness;
  • other types of hospital services (operating room, anesthesia);
  • surgery, in or out of a hospital;
  • diagnostic tests, X-rays, and lab tests in or out of a hospital;
  • doctor visits in or out of a hospital when you are ill;
  • mental health and substance use disorder treatment, outpatient and inpatient;
  • mammograms, Pap smears, and routine immunizations;
  • maternity;
  • emergency care in or out of a hospital;
  • prescription drugs, including insulin and syringes for diabetics;
  • nursing care after an illness;
  • chemotherapy and radiation therapy;
  • physical and rehabilitation therapy;
  • cosmetic ("plastic") surgery or oral surgery—only after an accident;
  • all of these expenses even if you have a preexisting condition or are hospitalized on the date when your enrollment begins.

When you indicate on our "Get Started" page that you expect a particular type of major medical procedure this year, we also take that into account, including:

  • vaginal delivery;
  • caesarian delivery;
  • laparoscopic surgery;
  • hysterectomy;
  • laminectomy;
  • percutaneous coronary surgery,
  • large bowel or lung resection;
  • aortic reconstruction;
  • cardiac valve surgery;
  • coronary bypass;
  • total hip or knee replacement, and
  • others.

No plan will pay for any of the following expenses and we do not cover them in our comparisons:

  • cosmetic or plastic surgery;
  • custodial nursing home care, or any kind of rest care;
  • personal comfort items such as telephone or television while in the hospital;
  • non-prescription, over-the-counter drugs, such as aspirin;
  • care that is fully paid by another insurance provider;
  • care that is not medically necessary;
  • experimental care (clinical trials are partly excepted);
  • charges that are higher than the plan "allowance"; and
  • expenses incurred before joining or after leaving a plan.
Refer to the plans for a complete list of exclusions.

All plans cover preventive exams without deductibles, copayments, or coinsurance.

Even among plans that cover all services generously, however, there are always some limitations, such as coinsurance and deductibles. Our tables take cost sharing into account in estimating costs. However, we cannot deal with every single coverage nuance or difference (such as which organs are eligible for transplantation, or which "specialty drugs" are included in plan formularies). Nor can we assure that all plans will make identical medical necessity decisions in close cases; they won't. Nor can we reflect extra benefits the plan may provide if, for example, it can save money by giving you more home nursing than its normal limitation on this benefit.

Hence, all of our calculations should be considered approximations that will be broadly accurate in the great majority of situations but that cannot provide precise predictions that cover every possible situation. What our calculations can do, and you cannot do for yourself even if you try to predict your costs, is take into account the risks of very high health care costs from an unexpected illness or accident and the likelihood of having such expenses.

I can't afford to pay much for deductibles and co-pays. Is there help for me in the Marketplace for cost sharing and do you take this into account in your plan ratings?

If your income is between 138% and 250% of the federal poverty level, you can qualify for "cost sharing reduction" or CSR plans. These reduce the deductibles, copays, and other cost sharingand coinsurance that would otherwise apply to covered services. And you also get the premium tax credit. Our analysis shows that these plans are often the best buys for enrollees whose income is below $28,725 (one person), $38,775 (two persons), $48,825 (three persons), etc.

The cost sharing reductions are available through modified versions of Silver plans. These plans have lower deductibles, copays, coinsurance, and out-of-pocket limits compared to regular Silver plans. If you are eligible for cost sharing reductions, we show you the appropriate plans and our ratings take this into account.

If I use my premium subsidy for a Bronze plan, I can save even more money on the premium. Can I also get my cost-sharing reduction through a Bronze plan?

Sorry, you can only get cost sharing reductions by enrolling in a Silver plan. There are no cost sharing reductions if you enroll in a Bronze or, Gold, or Platinum plan. This is a special saving, different from the rule for premium tax credit subsidies. You can apply premium tax credits to all four three types levels of plan. However, if you are eligible for both kinds of help (that is, if your income is between 100% and 250% of the federal poverty level), you can receive both types of subsidies in a Silver plan. An important value of our ratings is that they show you how much you are likely to spend, in total, for each of your plan options: Bronze, Silver and Gold.


Health plans vary substantially on various aspect of quality, including how easy they are to deal with, how carefully they help keep you well, what they do to help you control a disease or recover from an illness, and in many other ways. The CHECKBOOK tool helps you figure out which plans are likely to be best for you in ways that matter to you. Most ratings systems that give any information on plan quality give you only what those in charge of the system think is most important, not necessarily what you think is most important. Our system lets you give different weights to different dimensions of care and service in plans, depending on which are most important to you. When you give more weight to one dimension than another, the each plan's "star" ratings may change if it is better or worse than other plans on that dimension.

The "Quality" scores you initially see on the summary screen when you are comparing plans for cost and quality are based on the overall rating of the insurance company's plans in a standardized, independent survey of members. By clicking on "Personalize," you can see 15 dimensions of plan quality and you can click for more detail on the specific measures that make up each dimension. You can then give your personal weight to each of the 15 dimensions and click to "submit" to get a personalized overall Quality score that will now appear on the summary screen along with the information on cost and participating doctors.

For example, you can see--and can give your own weight to--how well the company's plans score on:

  • the quality and availability of doctors dimension,
  • the customer service and claims handling dimension, and
  • any of the dimensions regarding whether members get recommended tests and treatments for specific health conditions you might particularly care about like diabetes, heart disease, and pregnancy.

What's the basis for the star-scores I see when I first get to the summary screen—before I "personalize"?

The "Members' Rating" scores you initially see on the summary screen are based on the percentage of surveyed members who gave the insurance company's plans a score of 8, 9, or 10 on the following question: "Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your health plan?"

What is behind the various measures and scores I can see if I personalize and click for details or if I click to compare plans and look for details under "Quality"?

The specific measures and scores that make up each dimension were provided by, and are the property of, the National Committee for Quality Assurance (NCQA) except for complaint rates from the New Jersey Department of Insurance.

The clinical measures from NCQA are based either on claims records the plan collects for a sample of patients or on medical record data the plan collects. For example, records show whether patients with a history of heart disease had been screened for cholesterol within a specified time period and whether their cholesterol level was in an acceptable range.

The measures based on surveys of members use a survey questionnaire and process developed for the U.S. Agency for Healthcare Research and Quality, with surveys conducted by independent survey organizations certified by NCQA.

To calculate the star-scores shown initially and the star-scores for each of the 15 main dimensions of care you will see if you "personalize," we have ranked plans in percentiles compared to other plans. For all of the measures provided by NCQA, the percentiles reflect how the insurance company's commercial plans rank compared to the commercial plans of other insurance companies in the U.S. if those other companies are also publicly reporting results through NCQA.

A score of five stars for the member rating of health plan dimension, which is what you see initially, means the company's plans ranked above the 80th percentile; four stars means the plans ranked above the 60th percentile but not above the 80th percentile; etc. For the scores for the other dimensions, we have given each plan a weighted average of the percentile scores within the dimension, using weights we applied to each measure within a dimension, and we have assigned five stars if the weighted average percentile rank is above 80, four stars if it is above 60 and not above 80, etc. And your personalized Quality score is based on the weighted average of the 15 dimensions' percentile scores after applying your weights.

The detailed scores provided by NCQA are produced in an audited process. Clinical measures are based either on claims records the plan collects for a sample of patients or on medical record data the plan collects. For example, records show whether patients with a history of heart disease had been screened for cholesterol within a specified time period and whether their cholesterol level was in an acceptable range. The measures based on surveys of members use a survey questionnaire and process developed for the U.S. Agency for Healthcare Research and Quality, with surveys conducted by independent survey organizations certified by NCQA.

Are the Quality scores for the specific plans listed in the Marketplace?

Keep in mind that the ratings and scores shown on this website are for the company's plans that existed in 2016 and 2017 and that the plans listed on the Marketplace and on this website may be different from the plans the company offered in those years. The scores listed here for HMO plans are for the most part based on information collected about the company's HMO plans.

For example, you can see—and can give your own weight to—how well the company's plans score on the quality and availability of doctors dimension, how the plans score on the customer service and claims handling dimension, and how they score on dimensions relating to whether members get recommended tests and treatments for specific health conditions you might particularly care about like diabetes, heart disease, and pregnancy.

What do the Quality scores shown on the website mean?

The "Quality" scores you initially see on the summary screen when you are comparing plans for cost, doctor availability, and quality are based on the overall rating of the insurance company's plans in a standardized, independent survey of members. By clicking on "Personalize," you can see 15 dimensions of plan quality and you can click for more detail on the specific measures that make up each dimension. You can then give your personal weight to each of the 15 dimensions and click to "submit" to get a personalized overall Quality score that will now appear on the summary screen along with the information on cost and participating doctors.

For example, you can see--and can give your own weight to--how well the company's plans score on the quality and availability of doctors dimension, how the plans score on the customer service and claims handling dimension, and how they score on dimensions relating to whether members get recommended tests and treatments for specific health conditions you might particularly care about like diabetes, heart disease, and pregnancy.

How do I compare plans on the details of quality?

You can also see detailed scores relating to quality of insurance companies' plans by clicking on a plan's name for details or checking several plans and comparing them. Toward the bottom of the details screen, you will be able to click on the "+" button next to the "Quality" heading to see scores on 15 dimensions of quality and you will be able to click on the "+" button next to each dimension heading to see scores on measures within that dimension.


The underlying approach used in our Plan Comparison Tool is to compare plans in terms of their likely dollar cost to you, including both the "for sure" expense of the premium and also the out-of-pocket (OOP) expenses you face for costs the plan does not pay. We estimate OOP expenses using actuarial methods to estimate the likelihood of your having expenses of various total amounts and of various types and then estimate your share of those expenses for each plan based on running the expenses and their probabilities against the plan's benefit rules (deductibles, copayments, coinsurance, out-of-pocket limits, etc.) Most of the analysis underlying the Plan Comparison Tool is aimed at quantifying, and expressing in terms of annual costs, the various risks you face and the reimbursement provided by each plan at each level of risk. We calculate costs assuming that you use only in-network providers, or providers who will agree to network fees, both because sensible consumers will avoid leaving the network if they can, and also because there is no realistic way to estimate the many unknown rates that individual providers may charge.

We calculate likely out-of-pocket costs, taking into account the probabilities of families of various sizes and ages incurring a wide range of expenses, from a zero cost year to a very high cost year for someone like the user. The low cost situation is most common but, when weighted for dollar amounts, accounts for a relatively small portion of statistically expected spending. Put in statistical terms, health care expenses are a highly "skewed" distribution, and the average (or "mean") is far higher than the typical (or "median") spending level.

Although most persons do not know whether they will incur large expenses or not—heart attacks, serious accidents, and most other costly scenarios are relatively unpredictable—some persons do have a pretty good idea of some future costs. For example, they may be planning major surgery for a congenital problem. We present data for both groups: persons with and without good information on next year's expenses and, for those with good prior information, estimated out-of-pocket expenses at several expense levels for each plan. We caution users, however, to beware of attempting to estimate the costs of "known usage" expenses for anything much beyond maintenance drugs. The problem is few are likely to know, and few to have access to, information on such simple questions as the number of visits involved in dealing with a pinched nerve, or with the mix between hospital and surgical costs for a condition such as a knee or hip replacement. No one is likely to know if he or she will have a heart attack, a stroke, or a case of Lyme disease next year. Our methods do not force you to make guesses over such matters, or to pretend that the worst will not happen.

The percentage estimates for expenses of various amounts in the cost tables used in the Plan Comparison Tool are based on information taken from a number of sources. The most important of these is the Medical Expenditure Panel Survey (MEPS) of the Agency for Healthcare Research and Quality. This detailed survey produces information on what proportions of the population incur expenses at various dollar levels. We adjust MEPS data slightly to accommodate regional expense variations and medical inflation. Our cost tables also use rounded estimates to make them easier to read, and the cost headings represent ranges.

Because some plans impose different deductibles and coinsurance for different services, the distribution of costs between hospital and other expenses can affect significantly the amount that a plan will require you to pay for a particular expense total. We model our comparisons closely to average experience. Though few persons or families will have exactly the same cost profile as used in our tables, most situations will be at least close. Our profile, when weighted for probability, corresponds closely to projected expenses of the employed American population as a whole, both in total and in category of expense.

Our cost comparisons make several other simplifications. First, in analyzing most plans we have to make assumptions about the number of doctor visits and prescriptions to calculate the patient's share of expenses.

Second, we assume that all bills are for amounts negotiated between plans and in-network providers (often called the "plan allowance"). Plan allowances are for most plans the highest amount that the plan will cover. Absent any basis for adjustment, we simply assume what is generally true: all in-network doctors have agreed to limit their charges to plan allowances, and some others will agree to meet that level (or will do so if you tell them what plan you have and explain your cost concerns). There are instances in which some plans' schedules for some procedures are well below those used by other plans. Unfortunately, there is no way to adjust for this in our tables, though you can protect yourself in the real world by using in-network providers or by getting your provider to promise to stay within your plan's payment level before getting any expensive service.

Third, we assume that you take advantage of the best cost-sharing rate in each plan. Specifically, we assume that you get network rates by using in-network providers.

Fourth, we make assumptions about how many family members incur expenses at each total cost level in a year to calculate deductibles. For example, we assume that in a year with $1,000 in expenses, a family of five will have expenses for three members, and in a year with $130,000 in expenses, for all family members. In the real world, no one's actual set of yearly expenses will exactly match our assumptions. For plans whose coinsurance rates and deductibles are low or the same for most services, a different mix of expenses would have little or no effect on the cost estimates we present. For other plans, such as those with 100 percent coverage of hospitalization and limited coverage of prescription drugs, a different mix of expenses could change the estimates considerably. However, a different mix would not likely change any cost entry at $3,000 by more than two or three hundred dollars, or any entry for the $30,000 column by more than one or two thousand dollars. (Highly expensive specialty prescription drugs, such as AIDS drugs, hemophilia drugs, growth hormone drugs, some chemotherapy drugs, and some osteo-arthritis drugs are the most important potential exceptions.)

We apply our methodology consistently across plans, so that any estimating problem is likely to be small in its effects on the comparative information in the cost tables.